We believe that the successful implementation of a leadership or workforce development initiative must begin with a thorough needs analysis or other structured assessment. We offer a wide range of needs analysis and assessment processes and tools to understand the importance of each leadership skill in a given population, and the ability of the group to perform each skill. With this information, we can match the needs of leaders and workforce to the most appropriate intervention.

We deploy these needs analysis tools through one of several delivery options:

  1. By incorporating these tools into consulting interventions in the implementation planning phase of a leadership or workforce development initiative.
  2. Or by supporting our clients who would like to become proficient at conducting needs analysis over time to understand how to use these needs analysis tools and processes.
  3. All of our tools can be administered online through our survey portal or via paper and pencil for worksites where internet access is an issue.

Just a few of our assessment tools include:

  • Leadership Training Needs Analysis
  • Workforce Training Needs Analysis
  • Customer Service Needs Analysis
  • Health Care: Customer Service Needs Analysis
  • In-depth Assessment Center
  • Mentoring and Coaching Capacity Analysis

We also customize needs analysis for each of our consulting engagements in order to accurately evaluate the performance gaps driving performance.

Additionally, we offer a full range of evaluation tools and processes including all five levels of evaluation (Kirkpatrick’s’ Four Levels, Phillips ROI), Success Case Method and other intervention evaluations.

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