The Engagement Effect Approach



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Why Partner With The Engagement Advantage?

We believe that little is accomplished by just sending supervisors off to a one-day skills workshop. So that your supervisors and managers can really apply effective leadership skills, we will help you create a leadership process that not only compliments your culture, but helps to change it. Your organization has great people, great leaders and great results – and we can help you get more.

In fact, we believe that by partnering with you, we can help your supervisors and managers build trust, respect, engagement and morale. Which in turn drives production, customer loyalty, results and profitability.

Our approach is results and performance based. Because of the wasted value of most training, we partner with you to provide solid, achievable and lasting results. We don’t just come in, deliver a workshop and leave – we are in it for the long run. Because we succeed only when you accomplish results.

The Performance Landscape – Our Approach

So what is the cost of that disengagement and lack of trust to your organization? It is hard to put a hard dollar amount on it, but it shows up in quality, productivity, performance, turnover, labor relations, human resources issues, safety and other areas.

However, simply putting supervisors and managers through training will not solve these issues.

Your supervisors and managers need more than a set of basic skills and tools – they need to have the expectations, support and encouragement of their managers to use these skills and tools to get real results. But even more importantly, we need to understand what the performance gaps are within your organization. We know there are some issues around engagement, trust and morale, but before we can prescribe the solution, we must understand the causes.

Designing Interventions

There may be training required to provide supervisors and managers with requisite skills for enhancing relationships and communication, but in any initiative, there must be a coordinated approach with the entire organization to create change. If we provide training without understanding the performance gaps, setting performance expectations, measuring progress and providing consequences your supervisors and managers will be better trained, but continue the same behaviors, which will predictably lead to the same results. No change.
Once we develop a project plan, we will help you to achieve success at all levels:

Step

The Engagement Effect Approach

Assessment
We conduct a needs-based organizational needs assessment. What is the business need for change? What are the performance gaps? What are the causes? What are the most effective interventions? Read more
Alignment
Using an Impact Map, we clearly align the business needs for change and how they align with the strategy. Key performance indicators, results, behaviors and skills are all mapped.
Setting expectations
Using an Action Plan, supervisors and managers are briefed by their managers about what is expected, how it will be measured and what consequences will drive the new behaviors.
Mindset
Creating organizational change (driving engagement and higher morale, for instance) requires focus, vision and everyone understand how it will be accomplished. We help to create the mindset for change and coach change agents.
Toolset
Once we know what performance/behaviors will drive our desired results and we have identified the skill gaps, we provide a toolset for supervisors and managers that will help them get results. Then, using the Action Planning process, we enlist the help of the direct manager to provide support and coaching to get these results.
Measurement, behaviors and consequences

Behaviors usually never change unless consequences change. We help organizations fulfill the promise of change and results by helping to ensure there is a culture of accountability, measurement and results. Simple dashboards of behavior and feedback are simple tools to ensure that the desired behaviors are getting the desired results.
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